MINCKA Mobile App
APP FAQ's
Can I download the app to any phone?
You can download the MINCKA App on any recent device. We support both Android and iOS.
Why should I use the app?
We have created the app to enhance your experience with MINCKA. When using our app in our locations, you will receive points for your orders, which you can redeem on future purchases!
We might also send exclusive special offers via the app, so keep an eye out. You will be the first to hear about our latest news and have access to exclusive events and special promotions.
We hope you enjoy using the features designed to improve and simplify your experience with us. We welcome suggestions on other ways you would like to use the app.
Where can I see what I've previously spent at MINCKA?
You can view all of your account activity in the My Activity section of your profile tab. Tap on your profile picture from the homepage to view your profile page.
Other Questions?
Please email hello@minckacoffee.com or visit our website for more details.
We will aim to respond as soon as possible.
MINCKA App Terms
These Terms are important, so please read them carefully. They apply to your activities on the MINCKA application ("MINCKA"). Part 1 will always apply when you use the app, while Part 2 only applies when you log into the app.
By using the app, you agree to these Terms. If you do not agree, you should not use the app. When you click to accept the Terms, you are legally bound by them. You can access these Terms at any time within the app.
We may change these Terms from time to time, so you should check back regularly. Any significant changes will be communicated via email.
PART 1: General
Who We Are & Contacting Us
We are MINCKA LTD ("Company", "we", "our", or "us").
We own MINCKA Coffee locations and provide our customers with an app that offers various functionalities related to our venues and services.
For any questions about these Terms, our services, or technical issues, please contact us at hello@minckacoffee.com.
Your Rights & Restrictions
The app is for personal, non-commercial use only. You agree not to:
Attempt to undermine the app’s security or integrity.
Use the app in a way that may impair functionality or access for other users.
Gain unauthorised access to restricted parts of the app.
Introduce malware, offensive content, or illegal material.
Modify, copy, or reverse-engineer the app.
Impersonate others or use the app for unlawful purposes.
Your Data
We take your data security seriously. Please see our Privacy Policy for details on how we handle your information.
PART 2: Account Features
User Accounts
You must be at least 18 years old and a resident of the UK to create an account.
You are responsible for keeping your login details secure.
You may access limited functionality without an account, but full features require registration.
Rewards & Treats
We may provide digital rewards through the app.
Rewards cannot be exchanged for cash or transferred to another user.
Rewards are for one-time use unless otherwise specified.
We reserve the right to modify or discontinue rewards at any time.
Termination & Suspension
You may request to delete your account at any time by emailing us at hello@minckacoffee.com.
We may suspend or terminate accounts at our discretion.
Privacy
The MINCKA mobile application is owned and operated by MINCKA LTD, who acts as the controller of all stored data. PepperHQ Ltd operates as a data processor for the MINCKA App.
This policy, along with our App Terms, explains how we collect, store, and use your data. Please read this carefully.
Information We Collect
We collect information when you:
Register to use the MINCKA app.
Attempt to check in at our locations.
Register your payment details.
Upload a profile photo.
This data is processed under Article 6(1)(b) of GDPR, meaning it is necessary for the app’s functionality.
How We Use Your Information
We use your data to:
Improve app functionality.
Personalise your experience.
Notify you of important updates.
Manage promotions and customer surveys.
Send marketing messages with your explicit consent.
Your data is stored securely and never shared with third parties for marketing purposes.
Location Data
If you enable location services, we may use your location to:
Enhance your experience by identifying nearby locations.
Provide location-based rewards and offers.
You can disable location tracking through your device settings at any time.
Data Storage & Access
Your data is stored in an encrypted database and transferred securely.
If your account is inactive for 12 months, it will be deleted.
You may request access to your data or ask us to delete it at any time.
Marketing & Research
If you agree, we may contact you for:
Promotions and offers related to MINCKA products.
Customer research to improve our services.
You can opt out of marketing messages at any time by adjusting your MyAccount settings or emailing us at hello@minckacoffee.com.
Data Disclosure
We do not share your data except:
With your consent.
When required by law.
With service providers operating under this privacy policy.
If data is transferred outside the European Economic Area (EEA), we ensure appropriate security measures.
Accessing Your Information
To request a copy of the data we hold about you, email us at hello@minckacoffee.com. We aim to respond within 7-21 working days.
Policy Updates
This policy is effective as of March 2025. We reserve the right to update it at any time.
Contact Us
For privacy-related questions, email hello@minckacoffee.com or write to us at:
MINCKA Coffee
41 Perrymount Road
Haywards Heath
RH16 3XE